Operations
Every VA stack stalls at the same place
It is not a hiring problem and it is not a training problem. It is that you became the integration layer and nobody told you.
3 min read
Thoughts
Writing about AI automation, client acquisition, operations, and what actually happens when you build and run businesses.
Most of this comes out of running the work rather than reading about it: three companies, teams across two continents, and clients whose operations I have been inside. Nothing here is theory I have not paid for.
What this covers
Three threads run through everything below, and they map to the three businesses.
Operations and teams
Why delegation stalls, what breaks when a business hires one assistant at a time, and what a managed team actually has to look like to hold. Start with every VA stack stalls at the same place, then what a Pod actually is.
AI and automation
Where AI earns its place in a business and where it is decoration. The short version: define the workflow first. See an AI agent with no workflow behind it is a demo and automation should remove work, not add software.
Building the business
Acquisition, delivery, and the gap between them that kills service businesses. Read acquisition and fulfilment have to scale together, and how I would build an AI automation agency from zero.
New posts land here first. There is an Atom feed if you would rather not check.
All posts
AI agents
An AI agent with no workflow behind it is a demo
The demo works because a human is standing next to it. Production is the condition where nobody is.
3 min read
Automation
Automation should remove work, not add software
Most businesses do not have an automation problem. They have eleven tools and nothing joining them up.
2 min read
Client acquisition
Acquisition and fulfilment have to scale together
Winning clients you cannot service is a slower, more expensive way of losing them.
2 min read
Operations
What a Pod actually is, and when you do not need one
Plainly: what you get, what it costs you in control, and the cases where the honest answer is that you should not buy one.
2 min read
Agency building
How I would build an AI automation agency from zero
Not the version with a course funnel attached. The version where you get paid in the first month.
2 min read